Customer Service Policy

Service Principle

We adhere to the customer-first service principle, committed to providing all users with professional, efficient, transparent, and reliable pre-sales and after-sales services. We focus on solving user problems, protecting shopping rights, and creating a reassuring and pleasant shopping experience for every customer.

Contact Channel

All customer consultation, feedback, after-sales application, and problem handling services are uniformly processed through the official contact channel on our website’s Contact page. We provide one-stop service support for product consultation, order inquiry, logistics feedback, return and refund application, and policy interpretation.

Service Scope

Our customer service team provides comprehensive service support including product parameter consultation, purchasing guidance, order status verification, logistics progress inquiry, after-sales problem handling, return and refund processing, policy question answering, and user feedback acceptance.

Service Response

We will respond to user consultation and feedback requests in a timely manner during normal service hours, and provide targeted solutions and professional guidance for all user problems and demands.

Transaction Currency Specification

All product pricing, order settlement, refund calculation and all transaction behaviors on this website are uniformly denominated in United States Dollars (USD). All fund settlement standards are subject to USD to ensure standardized and transparent transaction rules for global users.

Service Commitment

We provide standardized and transparent service rules for global users, including fast order processing, full coverage of free global shipping, full undertaking of tariff and customs clearance fees, and standardized after-sales return and refund services. We strictly implement all service policies to ensure fair and consistent service standards for every user worldwide.